Product Support

For customers who acquire a valid license, we will provide free support for the installation (setup) and operation of the product for 6 months from the date of license issue. Please inquire from the form below.

Please also check the FAQ page before making inquiries. You may find useful information.

Conditions for providing support services:

  • We will accept inquiries on how to install (set up) the product and how to operate it. We can not accept inquiries about the matters concerning the use in the operating environments other than specified in the manual, the matters concerning products other than our product, the general matters concerning PC and numerical calculation method etc.
  • We will provide the information as much as possible necessary for problem solving regarding the inquiries by e-mail.
  • Please understand that it may take several business days to respond to your inquiries.

Notice – Upon submittal of your message, you will receive an auto-acknowledgment from this site within ten minutes. If not, please make sure that your e-mail address is correct and security settings (spam filtering) are not preventing messages from @ktech.biz.

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